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What customers like about you : (Freemantle, David.)
Bibliographical information (record 319676)
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What customers like about you :
Subtitle:
 adding emotional value for service excellence and competitive advantage /
Author:
 Freemantle, David. Search Author in Amazon Books

Publisher:
Nicholas Brealey Publishing,
ISBN:
 1857882016
Edition:
 1998.
Classification:
 HF5415.525
Dewey:
 658.8/12
Detailed notes
    - Includes bibliographical references (p. [286]-289) and index.
    - 1. The importance of being liked -- 2. Adding emotional value -- 3. Likeable customer service -- 4. Emotional connectivity -- 5. The importance of integrity -- 6. Creative customer service -- 7. Everyday likeable behaviors -- 8. Influencing how customers feel about you -- 9. Why it isn't fashionable to be liked -- 10. The likeable organization -- 11. The likeable leader -- 12. Recruiting people your customers like -- 13. Training people to be liked by your customers -- 14. Dealing with customers you dislike -- 15. Finding out what your customers like -- 16. The one-hour course for adding emotional value -- App. I. Emotionally connected stars -- App. II. Suggested further reading -- App. III. Clusters -- App. IV. Emotions -- App. V. Emotional range -- App. VI. Customer service integrity tests.
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Library
Section
7299441234
Item available
Yeniboğaziçi Grand LibraryN/A (HF5415.525 .F73 1998)
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